10 May 2008
Service-System Design Matrix
Sometime in the mid-90’s Your Business Blogger(R) came across a nifty chart comparing the sales opportunity with the production efficiency measured against the amount of human interaction.
The Degree of Customer Service-Server Contact — The Service-System Design Matrix is not my intellectual property. Please leave me a comment if any Alert Reader would know where credit belongs.
Posted by Jack Yoest | Permalink |
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