22 February 2011 
MGT 323, Review Chapters 1-7, Catholic University of America
The Alert Student will understand the vocabulary of management using the text book and the in-class materials.
The exam might include, but will not be limited to, these topics.
The exam will be timed at 35 minutes.
Knowledge Management
Four components-functions of management
Managers need three broad skills
Of those three skills, what does s/he need most; and need least?
Social Capital
List inputs into an organization and outputs
Management in a sentence
Management in a word
Who determines company success?
The purpose of business is to create a _____________ and make a ______________.
Benchmarking
Critical vs Core
What is Nordstrom’s one rule for employees?
What is the difference between a “life lie” and a “business lie”?
ethics
goals
SWOT
vertical integration
There are two major business strategies to compete in a particular industry
What is a monkey and why is this important?
groupthink
one rule for brainstorming
Entrepreneurs are motivated solely by money, discuss
What is the most important part of a business plan?
Where does the entrepreneur usually get start-up capital?
What is a business incubator?
IPO
Advisory Board
Organization Chart
Authority
Span of Control
Line vs Staff departments and where should you work.
Departmentalization
Matrix vs Unity of command
ISO 9000
JIT
HRM
What is the number one reason employees get fired?
360-degree appraisal
women earn 76% of men. Is this fair?
21 February 2011
BUSiness 100 Quiz, Chapter 9 Attracting and Retaining the Best Employees, and Chapter 10 Motivating and Satisfying Employees and Teams
BUSiness 100 Quiz, Chapter 9 Attracting and Retaining the Best Employees, and Chapter 10 Motivating and Satisfying Employees and Teams
Define and explain the following words and phrases from the text and class notes:
Define HRM
What is SKA?
Internal vs External Recruiting
Can a resume get you a job?
Define “Orientation”
Commission
Name one piece of major legislation affecting HRM
Chapter 10 Motivating and Satisfying Employees and Teams
Define Motivation
Morale
Piece-Rate system
What was the conclusion of the Hawthorne Studies?
What is at the bottom or base of Maslow’s Hierarchy of Needs
Theory X vs Theory Y
Equity Theory
Goal-setting theory
Define “Team”
Best size for a team is _____ to _____ members
BUSiness 100 Quiz Chapter 9 Attracting and Retaining the Best Employees.doc
14 February 2011
MGT 323 Quiz, Chapters 1-6, The Catholic University of America
MGT 323 Quiz Name _______________________
Chapters 1 to 6 15 February 2011
Timed 15 Minutes Four points total, 0.4 point for each question
1) Define span of control
2) Define ISO 9001
3) Define Just-In-Time
4) Describe a Matrix Organization
5) Review an Organization Chart
6) What is the most important part of a Business Plan and why?
7) What is SWOT?
Manger’s formula for success:
_______________________ + ___________________________ = performance
9) The purpose of business is to create a ________________ and make a __________.
10) Management can be described in a single word: __________________.
5 February 2011
Athletes: Looking for a Job? Free Seminar on Your Transferable Skills
On Monday 7 February 2011, 7 to 8 pm at The Catholic University of America in Washington, DC, Your Business Professor will be leading a short seminar,
Please email me if you are interested in attending, Yoest@CUA.edu to hold a spot and to get directions. Seating is limited.
Guests are welcomed and an email address will be needed to register. You do not need to be an athlete to attend.
http://www.cua.edu/about-cua/directions.cfm#getting-to-campus
http://dss.cua.edu/map/
Room 200 in McMahon Hall — the large stone building with the flag poles in front.
Here are the talking points,
Who here tonight plays what sport?
My dad walked through the front door waving a newspaper.
we learn from our defeats
Transferable skills
Track record (sports metaphor)
Ed Rollins won 164 fights lost two.
We remember and learn from our pain
Spirit Duty Maturity
The harder you work, the harder it is to surrender, Vince Lombardi
Philosopher Michael Novak speaks of this experience and of the non-experience of the non-athlete, “[The anti-athletes] seem not to live gracefully with defeat, humiliation, or complicity in weakness…They pretend more. They have been defeated less.”
How does this sports pain bring us profit in business, indeed in life?
Measurable
clock, stripped field, running lane, edge of the mat–finish line
never lost a game but ran out of time — Vince Lombardi
on time on budget
Clock on the score board on the field
clocked and compared
times and talent are measured
We are not equal to each other
Time ends
impending event NFL
urgency
Accountable
x’s and o’s on a chalk talk easy translate to labels and boxes in an org chart
Bum Philips Oilers
There are two kinds of player that aren’t worth a [darn]
The ones who never do anything they are told, and
The ones who never do anything except what they are told
Drucker
All managers do the same things
All manager work to make human strengths productive
All managers work to make human weakness irrelevant
sub coach for manager
Maximize strengths and minimize weakness
Army discipline
prompt obedience
initiation
boss has two fears
you won’t do exactly what I tell you to do
you will do exactly what I tell you to do
Team-Able
What is the number one reason people get fired?
job competence or people skills
Pull in same direction
Crew
tradition rowing 8
unit cohesion
size and time
5’10”
ergnometer times
simple to complicated.
Hannah, let us call her
not six foot 5’6″ one of the best erg times in the world but she’s short.
Coach assembles team
seat race — Hannah always wins