6 December 2011 
Management MGT 323 Final Exam, Fall 2011, The Catholic University of America
Final exam MGT 323
The Rules: open book, class notes and outside sources only. Individual effort. No contact or assistance from classmates.
Embed your answers onto the return email-no attachments please.
No time limit. DUE to Yoest@CUA.edu 11:59, December 11, 2011
Numbers 1 through 47, 0.2 point each; 48 through 55, 0.50 point each; 13.4 possible points
Define or discuss
1. Management in one word
2. Management in a short sentence
3. The four functions of management
4. Why is a team leader or a first line supervisor position so difficult?
5. Efficiency
6. Effectiveness
7. Benefits of Bureaucracies
8. Contingency Management
9. SWOT
10. Uncertainty in Business/management
11. Life lie – Business Lie, Is there a difference? Why or why not?
12. SMART Goals
13. Group Think
14. Brainstorming
15. Competitive Advantage
16. According to Peter Drucker, what is the Purpose of Business?
17. According to Your Business Professor, complete the Manager’s Formula _________________ + __________________ = results
18. According to Your Business Professor, complete the Staff’s Formula
________________________________= results
19. Tariff
20. NAFTA
21. Licensing
22. Chain of command
23. Matrix Organization
24. Authority
25. Power
26. Responsibility
27. Delegation
28. Core vs Critical Functions
29. The customer is NOT always right. But the customer must always be___________.
30. In a job interview, or business case study, what does PSR stand for?
31. In HRM, what are KSA’s?
32. According to Your Business Professor, which financial statement is the most valuable and why?
33. According to Your Business Professor, does your manager have to buy your ideas? Why or Why not?
34. In selling, what does PAM stand for?
35. According to President John Adams, “I [the manager] must control events or events ______ _________ ___.”
36. Virtual Team
37. Cohesiveness
38. Stages of Team development
39. Recruiting, internal; external
40. 360 degree feedback
41. Employee turnover
42. According to Your Business Professor _______________ + _______________________ = Motivation
43. Noise/signal
44. According to Your Business Professor is ISO 9000 a measure of consistent quality or high quality? And why?
45. According to Your Business Professor, why would a manager micro-manage a staffer?
46. Who is the most important person in a staffer’s life and why?
47. List and define the three primary financial statements, according to Your Business Professor
48. ____ is the process of finding, developing, and keeping the right people to form a qualified work force.
| a. | Functional resource planning |
| b. | Human resource management |
| c. | Work force forecasting |
| d. | Recruiting |
| e. | Human resource implementation |
49. The fact that a 98-pound job candidate is not hired as a dock worker to move 60-pound boxes of produce is legal as a result of ____.
| a. | the four-fifths rule |
| b. | adverse impact rulings |
| c. | bona fide occupational qualifications (BFOQs) |
| d. | gender selectivity |
| e. | benefits and features for occupational quality (BFOQs) |
50. A modem factory owned by 3Com in Morton Grove, Illinois, has 1,200 workers who speak 20 different languages. This factory illustrates ____.
| a. | Acculturation |
| b. | Diversity |
| c. | affirmative action |
| d. | cultural organization |
| e. | organizational plurality |
51. Which of the following statements about the importance of communication is true?
| a. | Many of the basic management processes cannot be performed without effective communication. |
| b. | Oral communication is the most important skill for college graduates who are entering the work force. |
| c. | Poor communication skill is the single most important reason that people do not advance in their careers. |
| d. | Communication is especially important for top managers. |
| e. | All of these statements about the importance of communication are true. |
52. The objective of the company that manufactures Jägermeister liqueur is to grow its international business. It determined its success in the international market in 2005 by comparing its annual exporting data for that year with the data gathered in 1998, the first year it had double digit growth in exports. For this company, the 1998 exporting data provide a(n) ____.
| a. | autonomous measurement |
| b. | standard |
| c. | value ratio |
| d. | dependence measurement |
| e. | performance predictor |
53. According to ____, the cost of computing will drop by 50 percent as computer-processing power doubles every 18 months.
| a. | Moore’s law |
| b. | Gordon’s law |
| c. | the Peter principle |
| d. | the rule of e-commerce |
| e. | Gresham’s Law |
54. The first company to use new information technology to substantially lower costs or differentiate products or services often gains ____.
| a. | first-mover advantage |
| b. | lower profits |
| c. | less market adaptability |
| d. | increased synergy |
| e. | all of these |
55. The American Society for Quality defines quality as ____.
| a. | a product free of deficiencies, or the characteristics of a product or service that satisfy customers’ needs |
| b. | a product that customers perceive as free of deficiencies |
| c. | any product made from error-free components |
| d. | a product produced according to a sacrificing design plan |
| e. | none of these |
Did you follow the rules. Yes or No. If not, why not?
2 December 2011
MGT 311, Organizational Behavior Final Exam, The Catholic University of America, Fall 2011
MGT 311 Organizational Behavior Final Exam
Take home open book 5 points;
5% of grade, 10 questions, 1/2 point each.
Due back to Your Business Professor by 11:59 pm just before midnight 15 December 2011 Yoest@cua.edu
Embed answers in email-no attachments
12 December 2011. Name _________________________________
1. What is Emotional Intelligence and what is its value to the management of an organization?
2. What is a “Learning Organization” and how can we develop one?
3. What was the benefit of the book “In Search of Excellence?”
4. Can Leadership Effectiveness be learned? How?
5. What does it mean to Reengineer Work Processes?
6. What is Management by Objectives?
7. What is The Power of Leadership according to Burns?
8. Describe The One Minute Manager by Blanchard.
9. Describe The Managerial Grid by Blake.
10. According to Machiavelli, is it better to be loved or feared? Explain.
1 December 2011
Grade Guideline for Letter of Recommendation and Elevator Speech Evaluation
Letter of Recommendation and Elevator Speech Evaluation.
Two part grade
20 points Name ________________ Date____________________ Class _______________
A. Letter One point each
Professional appearance
Addressee
Signature Block
One page
Letterhead
Contact information
Compelling reasoning
Commitment
Attention to Detail
Follow-up
Passion
I want the job
B. Elevator Speech Two Points Each
90 seconds
Problem or Commitment
Solution or Attention to Detail
Result or Follow-up
Passion