Thank you (foot)notes:

Be sure to follow Your Business Blogger(R) and Charmaine on Twitter: @JackYoest and @CharmaineYoest

Jack and Charmaine Yoest, Ph.D. also blog at Reasoned Audacity and at Management Training of DC, LLC.

No class on Monday 22 Feb 2010. Quiz is due Wednesday 24 Feb. Mid-term moved to 1 March.

Take Home Assignment — Quiz Name ____________

Chapters 7, 8, 9, 10 & 11

Two Points and Two Bonus points. Max 4 points.

Open Book. In your own handwriting. Collaboration Permitted.

Define

1. Organization Chart

2. Chain of Command

3. Span of Control

4. Departmentalization

5. Delegation

6. Responsibility

7. Authority

8. Intrapreneur

9. ad hoc committee

10. grapevine

11. operations management

12. R&D

13. product line

14. capacity

15.Gantt Chart

16. Malcolm Baldrige National Quality Award

17. Six Sigma

18. ISO 9000

19. Productivity

20. Recruiting

21. profit sharing

22.ADA

23. morale

24.Scientific Management

25. Team

26.labor union

27.Right to Work State

28. Collective Bargaining

29.Arbitration

30. Mediation

Bonus Two Points- For a job interview: Provide an example from your experience where you faced a problem, initiated a solution and the result; a PSR.

Thank you (foot)notes:

Be sure to follow Your Business Blogger(R) and Charmaine on Twitter: @JackYoest and @CharmaineYoest

Jack and Charmaine also blog at Reasoned Audacity and at Management Training of DC, LLC.

The Manager’s Formula for Success

The One Minute (Small Business) Manager Meets the Monkey: An Introduction
How to Manage Your Staff and How to Manage Your Manager

Well-run organizations have managers and staff who work to control events, instead of events controlling them. They anticipate the future . . . adapt to the present . . . and learn from the past.

Who: Managers who need to get in control of events or to better influence results

What: An introduction to The One Minute Manager Meets the Monkey

1. The Management Equation:
Vocational Time vs. Management Time

2. How Management Really Works:
The Molecule of Management

3. The Who and How of Promotions:
The Freedom Scale

When: Monday, April 17, 2010, 11:00am to 12:15pm

Where: Northern Virginia Community College,

Alexandria Campus, campus map
The new Bisdorf Auditorium, room 196
3001 North Beauregard Street, Alexandria, VA 22311 street map
Parking and Directions here.

Why: Improve managerial effectiveness and staff efficiency.

Cost: FREE* Registration is helpful here. Space is limited.

The class will reference the work of Ken Blanchard and Bill Oncken in their book The One Minute Manager Meets The Monkey.

Also cited will be the Harvard Business Review article, Managing Management Time: Who’s Got the Monkey?, published in 1974, by Bill Oncken, Jr.. The article, an edited excerpt of the Managing Management Time™ seminar, has gone on to become one of the two most requested reprints in the history of the Review.

The training summarized in the article is sometimes called the “Monkey Management” seminar.

Jack Yoest, Adjunct Professor of Management and President of Management Training of DC, is a former Armored Cavalry Officer in Combat Arms.

His military leadership training and management experience guides his philosophy at the core of Managing Management Time™. He has managed software, health care and international human resource management companies.

His experience is in Military, Academia, Early-Stage, Non-Profits, Fortune 500 and Government.

Jack also served in the Governor’s Office of the Commonwealth Virginia as Assistant Secretary for Health and Human Resources where he acted as the Chief Technology Officer for the secretariat. He was responsible for the successful Year 2000 (Y2K) conversion for the 16,000-employee unit.

He was also a manager with a medical device start-up and helped move sales from zero to over $12 million, resulting in a buy-out by Johnson & Johnson. Jack has consulted in China and India.

Questions? email JYoest@NVCC.edu or call Jack at 202.215.2434 to save your spot.

Jack Yoest
202.215.2434
Adjunct Professor

Thank you (foot)notes:

*FREE. The Alert Reader knows well that there is no free lunch. But some products and services can be rendered at NO CHARGE as a component of an organization’s marketing budget. The taxpayers of the Commonwealth of Virginia have provided the compensation for Your Business Professor at NOVA.

Following is the PowerPoint for the lecture:

Suggested class reading:
Do You Have An Incompetent Manager? From The Washington Post

One Minute YouTube Introduction: The Manager’s Formula For Success.

The six part management training video.

By teaching English at the Alexandria campus.

Even if one disagrees with her politics, everyone agrees on one thing about Dr. Biden:

She is authentic.

Following is her interview on CBS.

(Governor Sarah Palin never got a softball interview like this. Goodness, this is typical of interviews JOE Biden lounges through…)

Watch CBS News Videos Online

Article here, Jill Biden: Second Lady of the Land; Exclusive Interview With Wife of Vice President, Who Talks About Family, Career, and Advocating for Military Families

Thank you (foot)notes:

Botox, capped teeth, hair plugs. Why does the media love Joe Biden? Because he’s authentic too…

Be sure to follow Your Business Blogger(R) and Charmaine on Twitter: @JackYoest and @CharmaineYoest

Jack and Charmaine also blog at Reasoned Audacity and at Management Training of DC, LLC.

Thank you (foot)notes:

Be sure to follow Your Business Blogger(R) and Charmaine on Twitter: @JackYoest and @CharmaineYoest

Jack and Charmaine also blog at Reasoned Audacity and at Management Training of DC, LLC.

Hat Tip: VoluntaryXchange.

Hat Tip to VoluntaryXchange.

Source: Business 100 Pride Hughes Kapoor 10th edition

1. Free Enterprise, p. 4.

2. One question to ask in a job interview, p.6.

3. One reason to study business, p.7.

4. The purpose of Business is to create a _______________ and make a ______________.

5. Name the four resources needed for business, p. 9.

6. ___________________ - ___________________ = Profit, p. 11.

7. Capitalism, p. 12.

8. Command Economy, p. 15.

9. Productivity, p. 16.

10. GDP, p. 17.

11. Deflation, p. 17.

12. Recession, p. 19.

13. Unemployment rate, p.19.

14. National Debt, p. 20.

15. Market Price, p. 21.

16. Specialization, p. 25.

17. Microeconomics, p. 11

18. Ethics, p. 37.

19. Trade Association, p. 41.

20. Caveat Emptor, p. 50.

21. Name one right of the consumer, p.53.

22. Comparative Advantage, p. 74.

23. ______________________ - _____________________ = Balance of Trade, p. 74.

24. Import Duty, p. 76.

25. NAFTA, p. 85.

26. Licensing, p. 87.

27. Letter of Credit, p. 88.

28. Bill of Lading, p. 88.

29. Strategic Alliance, p. 90.

30. Sole Proprietorship, p. 108.

31. Partnership, p. 110.

32. Corporation, p. 116.

33. Stockholder, p. 116.

34. Dividend, p. 118.

35. Board of Directors, p. 118.

36. S-Corporation, p. 122.

37. LLC, p. 122.

38. Non-Profit, p. 124.

39. Small Business, p. 136.

40. Distribution Industry, p. 139.

41. Service Industry, p. 139.

42. Production Industry, p. 139.

42. Entrepreneur Spirit, p. 140.

43. Business Plan, p. 147.

44. Franchise, p. 152.

Printable Copy:

Thank you (foot)notes:

Be sure to follow Your Business Blogger(R) and Charmaine on Twitter: @JackYoest and @CharmaineYoest

Jack and Charmaine also blog at Reasoned Audacity and at Management Training of DC, LLC.

Science, Technology and Business Division

BUS 100-003A LEC 12370 Introduction to Business (Lecture)

Mondays and Wednesdays 11:00am - 12:15am

A-Bisdorf/AA- Room 359

January 11, 2010 to May 10, 2010

Main Campus:

Northern Virginia Community College
3001 North Beauregard Street
Alexandria, VA 22311

NVCC phone: 703 845-6200

Fax: 703-845-6009

Jack@Yoest.org
or,
JYoest@NVCC.edu

Cell: 202.215.2434

Education:

M.B.A., George Mason University

B.S., Old Dominion University

Graduate Course Work, Oxford University

1) Course Objective:

Prerequisites: Each student must be able to

1) Read and write English fluently, and

2) Have the desire to understand how business is conducted.

Course Objectives:

The Alert Student will know the Language of Business at the course completion.

This course will provide the Alert Student with a broad overview of the components of business.

This is an introductory course that reviews the basic terminology of the business world by examining economics, marketing, management, and law.

The course will help the student select their field of business specialization.

A satisfactory placement score for ENG 111 is strongly recommended. Presents a broad introduction to the functioning of business enterprise within the U.S. economic framework. Introduces economic systems, essential elements of business organization, production, human resource management, marketing, finance, and risk management. Develops business vocabulary.

Text:

Introduction to Business, Tenth edition. Pride, Hughes, and Kapoor. Cengage Learning, 2009.

2) Academic Requirements:

ASSIGNMENTS:

Homework: There will be reading assignments from the text for every class.

Find a friend. Exchange contact information with at least one class member to keep current on any missed classes. This is a course requirement for points. Your Business Professor is not the student’s first point of contact. You may share with any and all in the class except during tests.

Establish a domain & social media name. The student will reserve and claim a URL address, for example: www.yoest.com, www.yoest.org, www.twitter.com/JackYoest This is a course requirement for points toward final grade.

Quizzes: Expect a short quiz in the first ten minutes of every class period. Questions may be true/false, very short answer, or fill-in-the-blank.

Class Participation: The Student is expected to volunteer and help move the class discussions.

Examinations:  There will be a Mid-Term and Final Exam; multiple choice and short answer. The Final Exam will be given on 10 May, the last day of class.  The Final is not comprehensive.

Business in the News: Each student will be required to give a brief five minute oral presentation on a current-event newspaper article. This current-event/internet assignment will be turned in with student notes.

This presentation should be organized:

At the conclusion of the presentation you will turn in a print-out of the article, being sure to include the newspaper source, date, and website.

Current Event grading scale:

Grade Point Allocation:

Exams: Two each, 10 points each; 20 points total

Quizzes: Twenty @ two points each; 40 points total

Current Event, Business in the News: 20 points;

Class Participation 10

Text Book: 1 points

Exchange contact info: 1

Claim Domain Name: 1

Claim Facebook/Twitter Name: 1

Extra Credit as assigned: 6

Total = 100 points/percent

Class Participation: This will be a subjective measure at the discretion of the instructor. Even with the grade structure following, making your voice heard and preparedness are important — they could make the difference in a borderline grade.

The only way to begin to earn Class Participation points is to show up.

Course Grading System:

A = 90-100

B = 80-89

C = 70-79

D = 60-69

F = 0-59

BUS 100 Semester Outline; There will be 32 class sessions.

MLK Jan 18 off

Spring break March 8 - 14

COURSE OUTLINE Chapter PowerPoint slides available here.

Jan 11, Introduction and Expectations

Jan 13, Ch. 1 Exploring the World of Business and Economics

Jan 20, Ch. 2 Being Ethical & Socially Responsible

Jan 25, Ch. 3 Exploring Global Business

Jan 27, Ch. 4 Choosing a Form of Business Ownership

Feb 1, Ch. 5 Small Business, Entrepreneurship, and Franchises

__________________________________________________

Feb 3, Ch. 6 Understanding the Management Process

Feb 8, Ch. 7 Creating a Flexible Organization

Feb 9, Ch. 8 Producing Quality Goods and Services

Feb 15, Ch. 9 Attracting and Retaining the Best Employees

Feb 17, Ch. 10 Motivating and Satisfying Employees and Teams

Feb 22, Ch. 11 Enhancing Unions-Management Relations

__________________________________________________

Feb 24, Mid-Term Exam

__________________________________________________

Mar 1, Ch. 12 Building Customer Relationships Through Effective Marketing

Mar 3, Ch. 13 Creating and Pricing Products that Satisfy Customers

Mar 15-17, Ch. 14 Wholesaling, Retailing, and Physical Distribution

Mar 22-24 Ch. 15 Developing Integrated Marketing Communications

Mar 29-31, Ch. 16 Understanding Information and e-Business

_________________________________________________

Current Events on 5, 7 & 12 April

__________________________________________________

April 14, Business Law

April 19, Ch. 17 Using Accounting Information

April 21, Ch. 18 Understanding Money, Banking, and Credit

April 26, Ch. 19 Mastering Financial Management

April 28, Ch. 20 Understanding Personal Finances and Investments

May 3-5, Year End Review

Final Exam on 10 May

__________________________________________________

Business Law Outline

Sources of Law

1. US Constitution

2. Statutory Law — Uniform Commercial Code (UCC)

3. Common Law

Public Law

Private Law — Product Liability

Contract Law

a) Requirements for a valid contract

b) Breach of contract

Sales Law — Warranties

Property Law — Real Property

Personal Property

1. Tangible

2. Intangible

3) Attendance:

Regular attendance of this course is expected. Failure to do so could have an adverse effect on the student’s course grade. Any class material and assignments missed are the student’s responsibility. Success will depend upon showing up.

It is a requirement that the student exchange names and contact information with at least one classmate.

Excessive absences, as defined in the college catalog, could result in the student receiving the grade ‘F’ for the course.

Testing and Grading:

Attendance at scheduled tests and presentations is mandatory. No make-ups will be given  — there are no exceptions from Your Business Professor.

Current Events Presentations will not be accepted late and must be delivered in person.

Normally this instructor will assign only the grades of A, B, C, D, or F. Special grades such as W, I, and R will be assigned only in those circumstances prescribed in the college catalog. The grade of X (audit) must be initiated by the student and will be assigned only when the student has attended class regularly.

Failure to do so will result in the instructor issuing the grade of ‘F’.

The Successful Student will devote two hours of class preparation for each hour of class room instruction.

The student will be asked to grade the effectiveness of each test.

Withdrawals:

Any student may withdraw from this course without academic penalty within the first 60% of the session. Initiation of the withdrawal is the student’s responsibility and the grade of ‘W’ will be awarded. The last day for withdrawal, without academic penalty, for this semester/session is _______________. Beyond this date dropping a course or failure to attend will result in the grade of ‘F’ except under mitigating circumstances. Documentation of these circumstances is required AND a grade of ‘W’ implies that the student was making satisfactory progress (passing) in the course at the time of the withdrawal.

If a student misses the first two weeks of class s/he will be dropped from the class.

Special Needs and Accommodations:

Please address with the instructor any special problems or needs at the beginning of the semester/session. If the student is seeking accommodations based on disability, then s/he should provide a disability data sheet, which can be obtained from the Counselor for Special Needs.

In the event of an emergency cancellation of class, please check Blackboard for further instructions.  See   http://tac.nvcc.edu/blackboard/student/ for more information on how to use Blackboard.

Canceled Classes: If class is canceled for any reason, the student is still responsible for the material due. Any quiz on that material might be given at the next class, in addition to the regularly scheduled quiz.

Campus classes are closed by division, day or evening. Sometimes day classes will meet and evening classes will be canceled or vice versa. The evening division starts with 4:30 p.m. classes.

Cheating:

The following will be considered cheating in this course:

4) Notes and suggestions and hints:

Last Day for Schedule Adjustments with Tuition Refund is ____________.

Last Day to Withdraw Without Grade Penalty or Change to Audit is _________.

Attendance will be taken at each class.

Check the course catalog first for questions.

Be sure to log onto Blackboard to follow assignments and current grade.

Expect to be asked to contribute to each class session.

Do not text-message during class.

When Your Business Professor says “Tomorrow” he means the next class meeting — not the next day.

It is normal and customary to wait for any late Professor for 20 minutes.

Draft Your Own Reference Letter.

Additional information and public speaking helps.

Refer your friends to take this business class.

Be sure to grade Your Business Professor at www.RateMyProfessors.com Key word search Yoest

Other exciting Business Division courses:

ACC 211 Accounting	BUS 165 Small Business Management
AST 107 Editing and Proofreading	BUS 200 Principles of Management
AST 236 Software Applications or IST 117	BUS 241-1 Business Law I and II
	BUS 280 International Business
BUS 100 Introduction to Business	FIN 215 Financial Management
BUS 125 Applied Business Math	ITE 115 Intro to Computer Applications and Concepts

JACK YOEST

John Wesley (Jack) Yoest Jr., is a senior business mentor in high-technology, medicine, non-profit and new media consulting. His expertise is in management training and development, operations, sales, and marketing. He has worked with clients in across the USA, India and East Asia.

Mr. Yoest is an adjunct professor of management in the Science, Technology and Business Division of the Northern Virginia Community College.

He is also the president of Management Training of DC, LLC.

He has been published by Scripps-Howard, National Review Online, The Business Monthly, The Women’s Quarterly and other outlets. He was a columnist for Small Business Trends, and was a finalist in the annual 2006 Weblog Awards in the Best Business Blog category for Reasoned Audacity at www.yoest.org which covers the intersection of business, culture and politics. The blog has grown to receive over a million unique visitors in five years.

Mr. Yoest served as a gubernatorial appointee in the Administration of Governor James Gilmore in the Commonwealth of Virginia. During his tenure in state government, he acted as the Chief Technology Officer for the Secretary of Health and Human Resources where he was responsible for the successful Year 2000 (Y2K) conversion for the 16,000-employee unit.

He also served as the Assistant Secretary for Health and Human Resources, acting as the Chief Operating Officer of the $5 billion budget.

Prior to this post, Mr. Yoest managed entrepreneurial, start-up ventures, which included medical device companies, high technology, software manufacturers, and business consulting companies.

His experience includes managing the transfer of patented biotechnology from the National Institutes of Health to his client, which enabled the company to raise $25 million in venture capital funding.

He served as Vice President of Certified Marketing Services International, an ISO 9000 business-consulting firm, where he assisted international companies in human resource certification. And he also served as President of Computer Applications Development and Integration (CADI), the premier provider of software solutions for the criminal justice market. During his tenure, Mr. Yoest negotiated a strategic partnership with Behring Diagnostics, a $300 million division of Hoechst Celanese, the company’s largest contract.

Mr. Yoest served as a manager with Menlo Care, a medical device manufacturer. While at Menlo, Mr. Yoest was a part of the team that moved sales from zero to over $12 million that resulted in a buy-out by a medical division of Johnson & Johnson.

Mr. Yoest is a former Captain in the United States Army having served in Combat Arms. He earned an MBA from George Mason University and completed graduate work in the International Operations Management Program at Oxford University.

He has been active on a number of Boards and competes in 26.2-mile marathon runs.

Mr. Yoest and his wife, Charmaine Yoest, Ph.D., who is president and CEO of a public interest law firm, live in the Washington, DC area with their five children.

# # #

Drop with tuition refund census date — Jan 28

Withdrawal with out grade penalty or change to audit — March 26

My basic course, Introduction to Business 100, is a foundational course that reviews the language, the vocabulary of business.

If your boss says that “American Express will be making our payroll,” you will know what it means and what to do.

Introduction to Business 100, PowerPoint slides, Northern Virginia Community College, Alexandria, Virginia; Spring 2010.

Thank you (foot)notes:

Be sure to follow Your Business Blogger(R) and Charmaine on Twitter: @JackYoest and @CharmaineYoest

Jack and Charmaine Yoest, Ph.D., also blog at Reasoned Audacity and at Management Training of DC, LLC.

2. Which of the following statements about federal employment law is true?
a. This body of law has not changed during the last two decades.
b. The intent of anti-discrimination law is to make factors such as gender, race, or age irrelevant in employment decisions.
c. Federal law prohibits the use of gender, race, and age as the basis for employment decisions under all circumstances.
d. All federal laws are administered by the Department of Labor.
e. Federal employment laws do not deal with training and development activities.

3. To which of the following aspects of the human resource management process does federal employment law apply?
a. selection decisions
b. compensation decisions
c. performance appraisals
d. training and development activities
e. all of these

4. The fact that a 98-pound job candidate is not hired as a dock worker to move 60-pound boxes of produce is legal as a result of ____.
a. the four-fifths rule
b. adverse impact rulings
c. bona fide occupational qualifications (BFOQs)
d. gender selectivity
e. benefits and features for occupational quality (BFOQs)

1. Diversity ____.
a. exists in all organizations
b. is used to create affirmative action
c. is federally mandated
d. can exist in an organization’s employees and its customers
e. is accurately described by all of these

2. A modem factory owned by 3Com in Morton Grove, Illinois, has 1,200 workers who speak 20 different languages. This factory illustrates ____.
a. acculturation
b. diversity
c. affirmative action
d. cultural organization
e. organizational plurality

3. In order to achieve diversity, organizations must have variety among their employees and their ____.
a. regulatory agencies’ inspectors
b. customers
c. external environments
d. shareholders/investors
e. all of these

1. According to the text, ____ is the set of forces that initiates, directs, and makes people persist in their efforts to accomplish a goal.
a. attitude
b. self-management
c. persistence
d. motivation
e. compliance

2. The three components of ____ are initiation of effort, direction of effort, and persistence of effort.
a. compliance
b. self-management
c. motivation
d. performance
e. efficiency

3. According to some industrial psychologists, ____ is a function of motivation times ability times situational constraints.
a. leadership skill
b. creativity
c. job performance
d. performance valence
e. compliance

4. According to some industrial psychologists, job performance is a(n) ____ function of motivation, ability, and situational constraints.
a. circular
b. multiplicative
c. nonlinear
d. additive
e. corollary

5. Asa and Ruby both sell insurance. Asa is married, has three children, and a new house. Ruby is single and has recently purchased a new Lexus. According to some industrial psychologists ____.
a. they will be motivated by the same needs
b. Asa can be motivated through need, and Ruby cannot
c. Ruby has no needs
d. how well their employer motivates them relates directly to their individual needs
e. none of these is true

6. A sales manager has carefully selected the members of two sales teams so that they have, as nearly as possible, identical skills and abilities. Both are assigned potential customers in the same industry. Both groups are offered the same rewards. One team makes the sale, and the other does not. This information tells you that ____.
a. performance and motivation are unrelated
b. the concept of synergy is faulty
c. one of the components that leads to job performance was weak
d. nothing motivates some people
e. all of these are true

1. Effective managers define ____ as the process of influencing others to achieve group or organizational goals.
a. management
b. leadership
c. interpersonal influence
d. supervision
e. autonomy

2. Which of the following is a major concern of managers (as opposed to leaders)?
a. maintaining the status quo
b. inspiring and motivating others
c. taking a long-term view
d. promoting change
e. organizational improvements

3. One of the criticisms of the television industry is the networks’ desire to maintain ratings by thinking in terms of next week’s programming. The networks are also more concerned with how to get high program ratings quickly than achieving the ratings through giving viewers time to become acquainted with high-quality programs. Problem solving in terms of show placement or guest stars seems to be more important than inspiring great television innovations. This criticism assumes ____.
a. doing the right things is more important than doing things right in the television industry
b. the television industry benefits from strong leadership
c. long-term strategy is more important than tactics in the television industry
d. the television industry has a shortage of effective leadership
e. the television industry attracts more architects than builders

4. Which of the following is a major concern of leaders (as opposed to managers)?
a. controlling and limiting the choices of others
b. solving problems so that work can be done
c. preserving the status quo
d. inspiring and motivating others
e. a focus on productivity and efficiency

5. Ford Motor Company has always attracted and nurtured capable managers, but it has failed to do the same for leaders. So, as part of an overhaul of the automaker’s organizational culture, Ford is embarking on a sweeping attempt to mass-manufacture leaders. It wants to build an army of “warrior-entrepreneurs.” Ford’s “warrior-entrepreneurs” will be expected to ____.
a. take a long-term perspective
b. inspire and motivate employees to embrace change
c. realize that results are more important than processes
d. be architects rather than builders
e. do all of these things

6. Airline companies have blamed their recent financial problems on labor unions, the events of September 11, and a weak economy. Those airlines in financial difficulties have tried to solve the problem through short-term price reductions, firings and early retirements, and asking for employees to take pay cuts. The CEOs of these companies have not tried to motivate employees to create long-term solutions to the problems facing the companies. The CEOs of these troubled companies ____.
a. are true leaders
b. are more interested in doing the right thing than doing things right
c. are promoting long-term change
d. tend to focus on organizational visions, missions, goals, and objectives rather than organizational efficiency and productivity
e. are more than likely managers rather than leaders

7. When Jack Welch went to work for General Electric, he immediately began to make drastic changes in the company’s structure and product lines. He envisioned a bloated, inefficient General Electric becoming an efficient, profitable organization over time. He inspired and motivated his employees to change. Jack Welch ____.
a. would be characterized as a leader
b. had a short-term perspective
c. emphasized means rather than ends
d. acted as a builder rather than an architect
e. would be characterized as a manager

1. Which of the following statements about the importance of communication is true?
a. Many of the basic management processes cannot be performed without effective communication.
b. Oral communication is the most important skill for college graduates who are entering the work force.
c. Poor communication skill is the single most important reason that people do not advance in their careers.
d. Communication is especially important for top managers.
e. All of these statements about the importance of communication are true.

2. The last step in the perceptual process is ____.
a. Interpretation
b. Retention
c. Attention
d. Organization
e. Action

3. In the perceptual process, ____ is the process of noticing or becoming aware of particular stimuli.
a. retention
b. organization
c. interpretation
d. attention
e. activation

4. In the perceptual process, ____ is the process of remembering interpreted information.
a. apprehension
b. organization
c. interpretation
d. retention
e. activation

5. Which of the following statements about perception and perceptual filters is true?
a. People pay attention to similar things.
b. People organize and interpret what they pay attention to similarly.
c. People remember things similarly.
d. People are unaffected by differences in stimuli.
e. People perceive according to personality-, psychology-, and experience-based filters.

6. ____ is the process by which individuals attend to, organize, interpret, and retain information from their environments.
a. Active hearing
b. Passive listening
c. Perception
d. Apprehension
e. Participative communication

7. Because of ____, people exposed to the same information will often disagree about what they saw or heard.
a. defensive biases
b. feedback variables
c. differences in communication media
d. perceptual filters
e. communications deviations

8. Perceptual filters may occur as the result of ____.
a. stimulus-based differences
b. physiology-based differences
c. situation-contextual differences
d. personality-based differences
e. all of these

9. The steps in the basic perception process include all of the following EXCEPT ____.
a. attention
b. organization
c. analysis
d. interpretation
e. retention

10. The steps in the perceptual process in order are ____.
a. interpretation, attention, organization, action
b. organization, attention, interpretation, retention
c. attention, organization, interpretation, retention
d. attention, interpretation, organization, retention
e. attention, decision, intention, and action

1. The basic control process begins with ____.
a. either benchmarking or keystoning
b. the establishment of clear standards of performance
c. the comparison of actual performance to expected performance
d. problem identification
e. determining what corrective action will be if actual performance does not equal or exceed expected performance

2. ____ is the regulatory process of establishing standards that will achieve organizational goals, comparing actual performance to those standards, and then, if necessary, taking corrective action to restore performance to those standards.
a. Implementation
b. Goal-setting
c. Control
d. Suboptimization
e. Benchmarking

3. ____ are a basis of comparison for measuring the extent to which organizational performance is satisfactory or unsatisfactory.
a. Standards
b. Potentials
c. Autonomous goals
d. Degrees of centralization
e. Resource goals

4. The objective of the company that manufactures Jägermeister liqueur is to grow its international business. It determined its success in the international market in 2005 by comparing its annual exporting data for that year with the data gathered in 1998, the first year it had double digit growth in exports. For this company, the 1998 exporting data provide a(n) ____.
a. autonomous measurement
b. standard
c. value ratio
d. dependence measurement
e. performance predictor

5. In October 2005, Cadbury Schweppes said higher commodity prices and the bankruptcy of one of its U.S. bottling plants had increased its production costs and led it to scale back its financial projections for the remainder of the year. These financial projections were ____ for the beverage company.
a. autonomous measurements
b. standards
c. value ratios
d. dependence measurements
e. performance charts

6. Companies may determine standards by ____.
a. benchmarking other companies
b. implementing vertical loading
c. using outsourcing
d. taking corrective action
e. doing all of these

7. Ford Motor Company has been attacked by its own sustainability committee for failing to do enough to cut vehicular greenhouse gas emissions. According to the committee’s 2005 report, “Ford has failed to define a goal for reducing global emissions from the company’s products.” The report called for the company to set clear targets to improve fuel economy and to cut factory emissions. This committee wants Ford to establish emission control ____.
a. autonomous measurements
b. standards
c. value ratios
d. dependence measurements
e. performance predictors

8. ____ allows a trucking company not only to compare its safety performance with other companies but to also adopt those practices found to be superior. A trucking company can gather data on how its competitors deal with total accidents per million miles, numbers of high severity accidents by type, missed deliveries, spills, driver out-of-service by type, and vehicle out-of-service by type and use this information to improve its own safety record.
a. Benchmarking
b. Data decentralization
c. Information processing
d. Mirroring
e. Comparative criterion

9. When Marriott decided to improve the quality of service it offered its customers, it asked special corporate guests to comment on the good and bad issues of their stay and also to tell what the competition is doing that is better than Marriott. The Marriott acted accordingly. In other words, it used ____.
a. benchmarking
b. data decentralization
c. information processing
d. mirroring
e. comparative criterion

1. According to ____, the cost of computing will drop by 50 percent as computer-processing power doubles every 18 months.
a. Moore’s law
b. Gordon’s law
c. the Peter principle
d. the rule of e-commerce
e. Gresham’s Law

2. The term ____ refers to facts and figures depicted in a manner that is not usable.
a. nonspecific information
b. processed data
c. raw data
d. perceived knowledge
e. relevant information

3. The first company to use new information technology to substantially lower costs or differentiate products or services often gains ____.
a. first-mover advantage
b. lower profits
c. less market adaptability
d. increased synergy
e. all of these

4. According to the text, ____ is derived from ____.
a. information; raw data
b. raw data; perceived knowledge
c. perceived knowledge; raw data
d. raw data; information
e. influential knowledge; perceived knowledge

5. Pages listing all of the felony crimes perpetrated in New York during the last decade would be an example of ____.
a. a resource allocation table
b. traditional knowledge
c. raw data
d. perceived knowledge
e. information

6. Why is information strategically important for organizations?
a. Information can be used to obtain first-mover advantage.
b. Information is derived from perceived knowledge, which limits its availability.
c. Information cannot be used as a medium of exchange.
d. Information creates suboptimization opportunities.
e. All of these are examples of why information is strategically important for organizations.

7. A table showing the order frequencies as well as the average dollar value of the orders of different segments of a catalog retailer’s market would be an example of ____.
a. an MIS
b. perceived knowledge
c. raw data
d. information
e. influential knowledge

8. In 1921, realtor Billy Ingram closed his real estate company and opened White Castle restaurants to sell hamburgers. In 1921, hamburgers were thought to be made from rotten beef and not fit for human consumption. Ingram ground fresh beef in front of customers to prove it was safe and was the first to successfully sell hamburgers to the middle class. Today Ingram is credited as the founder of the fast-food industry. Understanding that Midwesterners wanted clean, convenient food when they were away from home was the information Ingram used to ____.
a. acquire a source of perceived knowledge
b. create a tactical advantage
c. create a first-mover advantage
d. pioneer sales in the consumer food industry
e. sustain a competitive advantage

9. Which of the following is one of the critical issues companies need to address in order to sustain a competitive advantage through information technology?
a. Who will have access to the information technology?
b. Will the purchase of the information technology be viewed as an expense or as an investment?
c. Does the firm’s use of the information technology violate any ethical standards?
d. Is the firm’s use of information technology difficult for another company to create or buy?
e. What government regulations may influence the company’s use of information technology?

10. The key to sustaining competitive advantage is ____.
a. faster computers with more memory
b. using information technology to continuously improve and support the core functions of a business
c. the Internet
d. the ability of the managers to delegate
e. how important the company’s culture perceives conceptual skills

11. In 1921, realtor Billy Ingram closed his real estate company and opened White Castle restaurants to sell hamburgers. In 1921, hamburgers were thought to be made from rotten beef and not fit for human consumption. Ingram ground fresh beef in front of customers to prove it was safe and was the first to successfully sell hamburgers to the middle class. Today Ingram is credited as the founder of the fast-food industry. Yet, today White Castle has 330 locations, and McDonald’s has 25,000 stores. From this information, you know ____.
a. tactics are more influential than strategies
b. the competitive advantage White Castle achieved from being first was not sustainable
c. White Castle lost its pioneering differential
d. product diffusion rates were slow
e. none of these

1. ____ is a measure of performance that indicates how many inputs it takes to produce or create an output.
a. Reliability
b. Performance accountability
c. Productivity
d. TQM
e. Effectiveness

2. At their core, companies are ____ systems that combine inputs such as labor, raw materials, capital, and knowledge to produce finished products and other types of output.
a. organizational
b. production
c. social
d. predictable
e. sociocultural

3. Which of the following shows the correct relationship for productivity, outputs, and inputs?
a. productivity = (inputs/outputs)
b. productivity = [(inputs  outputs)/100]
c. outputs = (productivity/inputs)
d. productivity = (outputs/inputs)
e. inputs = (productivity/outputs)

ANS: D PTS: 1 DIF: Moderate REF: 327
TOP: AACSB Analytic KEY: Operations Management

4. Which of the following statements about productivity is true?
a. Productivity is a ratio of benefits to costs (i.e., benefits divided by costs).
b. For companies, higher productivity can lead to lower costs.
c. For countries, higher productivity produces a lower standard of living.
d. Productivity decreases make products more affordable.
e. All of the statements about productivity are true.

5. Why is productivity important to countries?
a. Productivity matters because it produces a higher standard of living.
b. Greater productivity results in lower wages.
c. Productivity increases supply and reduces demand for products.
d. Productivity reduces taxation.
e. None of these statements explains why productivity is important to countries.

e

6. ____ productivity is a measure of performance that indicates how much of a particular kind of input it takes to produce an output.
a. Breakdown
b. Segregated
c. Unifactor
d. Partial
e. Fractional

7. The CEO of a company that manufactures maple wooden cutting boards has determined that it takes a piece of maple lumber 18 inches square and two inches thick, 2 hours of labor, a planer, a sander, an electric saw, and $5.67 to make one maple cutting board. The CEO has determined the ____ productivity of his company so he can compare its operation with that of its competition.
a. Integrated
b. Multifactor
c. Segregated
d. Functional
e. Breakdown

8. ____ productivity shows how much labor, capital, materials, and energy it takes to create an output.
a. Temporal
b. Multifactor
c. Functional
d. Continuous
e. Quantitative

9. If the manager of a company that manufactures signs was interested in how much glass tubing was needed to produce a Las Vegas casino neon sign, the manager would be interested in ____ productivity.
a. Composite
b. Multifactor
c. Partial
d. Breakdown
e. Fractional

10. In general, managers should use ____ to directly compare their overall level of productivity to that of their competitors, and ____ to analyze the contributions of individual components to that overall productivity.
a. efficiency measures; a productivity analysis
b. partial productivity; multifactor productivity
c. integrated productivity; segregated productivity
d. fragmented productivity; complete productivity
e. multifactor productivity; partial productivity

11. The American Society for Quality defines quality as ____.
a. a product free of deficiencies, or the characteristics of a product or service that satisfy customers’ needs
b. a product that customers perceive as free of deficiencies
c. any product made from error-free components
d. a product produced according to a sacrificing design plan
e. none of these