March 13; Match What You Say With What You Want
MANAGEMENT BY THE BOOK:
365 Daily Bible Verse &
One-Minute Management Lessons For The Busy Faithful

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13 March

The words of the reckless pierce like swords…

Proverbs 12:18a

Match What You Say With What You Want

Implied

An innocent man was murdered.

Getting things done with the thinking support of others is a challenge for all managers. Usually the problem is one of compliance—getting the staff to follow directions. But sometimes staff will confuse the commander’s intent.

A deadly mistake. Lord save us from the (un)thinking support of others. Too much execution can be worse than not enough.

Henry II was enjoying a meal and perhaps much wine as those events often went at the King’s table. The monarch was complaining about the Archbishop of Canterbury and said, to no one in particular, “Who will rid me of that troublesome monk!”

Whatever Henry actually intended, it was interpreted as a royal command by four knights, Reginald FitzUrse, Hugh de Morville, William de Tracy, and Richard le Breton.

The loyal knights heard this and immediately left the banquet: the King’s wish was their command. The knights’ errant set out for Thomas Becket. On December 29, 1170 they arrived at Canterbury.

They slaughtered the priest in his church.

But the King didn’t want him dead. The murder was a misunderstanding.

***

Your Business Professor got some advice while serving in the army, “The walls have ears.” Managers are constantly being monitored; they are under non-stop surveillance. Some leaders may act like royalty but forget that they are constantly being watched and overheard.

Or conversely, manager will issue a direct order,

“We’ve got to make the numbers.”

“Just make the sale.”

“I don’t care how you do it.”

The manager might be voicing innocent thoughts. But the staffer might hear more.

No matter what the manager actually says he will also communicate in a non-verbal language. His unspoken message is, finesse the books, mislead the customer, your paycheck is more important than the law…

***

The manager must be careful with his words and to carefully communicate his intentions. As the first part of Proverbs 12:18 says, The words of the reckless pierce like swords…

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