Customer Service System Design Matrix by Jack Yoest · July 28, 2016 The more important the sale, the greater need for human interaction. The lower the cost, the less critical human interaction. Customer Service System Design Matrixcirca 1995source: unknown
DC United Panel Discussion October 4thNetworking Event October 3, 2013 by Jack Yoest · Published October 3, 2013
How Is The Success of an Ad Campaign Measured in a Non-Profit? October 30, 2008 by Jack Yoest · Published October 30, 2008
The Catholic University of America, Zero Budget Social Media, Marketing MGT 345 March 13, 2012 by Jack Yoest · Published March 13, 2012
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