25 January 2012
Gantt Chart Construction, The Catholic University of America
The Gantt Chart is a simple, easy to use instrument that can help provide structure to a project that has multiple assignments.
The moving parts of a project can be listed on a single page. The Gantt Chart depicts tasks and resources allocated over time. This is a horizontal bar graph with left to right orientation.
The tasks are listed vertically on the Y axis and the time line is noted horizontally on the X axis.
Common Headings-tasks:
Stage of Development
List of Activities in order from top to bottom.
A limitation of the Gantt Chart is that is does not show necessary pre-condtions or dependencies of one task following another.
This project management control and evaluation instrument was developed by Henry Gantt in 1917.
I use the MicroSoft product which uses the Excel spreadsheet:
http://office.microsoft.com/en-us/templates/excel-gantt-chart-TC030000350.aspx
###
16 January 2012
Project Management, Getting Started, Get It Done Guide, Master of Science in Business Analysis, The Catholic University of America
Project Management, Getting Started
Get It Done Guide
| Who | What | Why Not? | How |
| Team Org Chart | Charter | Risks & Obstacles | Projects Plans |
| Communication
Map/Stakeholders |
Scorecard | Integrated Schedule | |
| Priorities |
Manage Expectations with sponsors by creating a single page project charter:
1. What the project is.
2. What the project ISN’T.
3. Definition of “success.”
4. How “success” will be measured.
5. Who will work on it.
6. Critical success factors.
7. Assumptions.
8. Major risks and mitigation plans.
9. Relative priority of schedule, scope, budget, quality, other factors.
10. Target audience.
11. Distribution Channels
12. Rough schedule of business-driven milestones
13. Rough budget.
14. Anything that must’n be left to chance.
Scrappy Project Management®, The 12 Predictable and Avoidable Pitfalls Every Project Faces, by Kimberly Wiefling, © 2007 by Scrappy About TM
6 December 2011
Management MGT 323 Final Exam, Fall 2011, The Catholic University of America
Final exam MGT 323
The Rules: open book, class notes and outside sources only. Individual effort. No contact or assistance from classmates.
Embed your answers onto the return email-no attachments please.
No time limit. DUE to Yoest@CUA.edu 11:59, December 11, 2011
Numbers 1 through 47, 0.2 point each; 48 through 55, 0.50 point each; 13.4 possible points
Define or discuss
1. Management in one word
2. Management in a short sentence
3. The four functions of management
4. Why is a team leader or a first line supervisor position so difficult?
5. Efficiency
6. Effectiveness
7. Benefits of Bureaucracies
8. Contingency Management
9. SWOT
10. Uncertainty in Business/management
11. Life lie – Business Lie, Is there a difference? Why or why not?
12. SMART Goals
13. Group Think
14. Brainstorming
15. Competitive Advantage
16. According to Peter Drucker, what is the Purpose of Business?
17. According to Your Business Professor, complete the Manager’s Formula _________________ + __________________ = results
18. According to Your Business Professor, complete the Staff’s Formula
________________________________= results
19. Tariff
20. NAFTA
21. Licensing
22. Chain of command
23. Matrix Organization
24. Authority
25. Power
26. Responsibility
27. Delegation
28. Core vs Critical Functions
29. The customer is NOT always right. But the customer must always be___________.
30. In a job interview, or business case study, what does PSR stand for?
31. In HRM, what are KSA’s?
32. According to Your Business Professor, which financial statement is the most valuable and why?
33. According to Your Business Professor, does your manager have to buy your ideas? Why or Why not?
34. In selling, what does PAM stand for?
35. According to President John Adams, “I [the manager] must control events or events ______ _________ ___.”
36. Virtual Team
37. Cohesiveness
38. Stages of Team development
39. Recruiting, internal; external
40. 360 degree feedback
41. Employee turnover
42. According to Your Business Professor _______________ + _______________________ = Motivation
43. Noise/signal
44. According to Your Business Professor is ISO 9000 a measure of consistent quality or high quality? And why?
45. According to Your Business Professor, why would a manager micro-manage a staffer?
46. Who is the most important person in a staffer’s life and why?
47. List and define the three primary financial statements, according to Your Business Professor
48. ____ is the process of finding, developing, and keeping the right people to form a qualified work force.
| a. | Functional resource planning |
| b. | Human resource management |
| c. | Work force forecasting |
| d. | Recruiting |
| e. | Human resource implementation |
49. The fact that a 98-pound job candidate is not hired as a dock worker to move 60-pound boxes of produce is legal as a result of ____.
| a. | the four-fifths rule |
| b. | adverse impact rulings |
| c. | bona fide occupational qualifications (BFOQs) |
| d. | gender selectivity |
| e. | benefits and features for occupational quality (BFOQs) |
50. A modem factory owned by 3Com in Morton Grove, Illinois, has 1,200 workers who speak 20 different languages. This factory illustrates ____.
| a. | Acculturation |
| b. | Diversity |
| c. | affirmative action |
| d. | cultural organization |
| e. | organizational plurality |
51. Which of the following statements about the importance of communication is true?
| a. | Many of the basic management processes cannot be performed without effective communication. |
| b. | Oral communication is the most important skill for college graduates who are entering the work force. |
| c. | Poor communication skill is the single most important reason that people do not advance in their careers. |
| d. | Communication is especially important for top managers. |
| e. | All of these statements about the importance of communication are true. |
52. The objective of the company that manufactures Jägermeister liqueur is to grow its international business. It determined its success in the international market in 2005 by comparing its annual exporting data for that year with the data gathered in 1998, the first year it had double digit growth in exports. For this company, the 1998 exporting data provide a(n) ____.
| a. | autonomous measurement |
| b. | standard |
| c. | value ratio |
| d. | dependence measurement |
| e. | performance predictor |
53. According to ____, the cost of computing will drop by 50 percent as computer-processing power doubles every 18 months.
| a. | Moore’s law |
| b. | Gordon’s law |
| c. | the Peter principle |
| d. | the rule of e-commerce |
| e. | Gresham’s Law |
54. The first company to use new information technology to substantially lower costs or differentiate products or services often gains ____.
| a. | first-mover advantage |
| b. | lower profits |
| c. | less market adaptability |
| d. | increased synergy |
| e. | all of these |
55. The American Society for Quality defines quality as ____.
| a. | a product free of deficiencies, or the characteristics of a product or service that satisfy customers’ needs |
| b. | a product that customers perceive as free of deficiencies |
| c. | any product made from error-free components |
| d. | a product produced according to a sacrificing design plan |
| e. | none of these |
Did you follow the rules. Yes or No. If not, why not?
2 December 2011
MGT 311, Organizational Behavior Final Exam, The Catholic University of America, Fall 2011
MGT 311 Organizational Behavior Final Exam
Take home open book 5 points;
5% of grade, 10 questions, 1/2 point each.
Due back to Your Business Professor by 11:59 pm just before midnight 15 December 2011 Yoest@cua.edu
Embed answers in email-no attachments
12 December 2011. Name _________________________________
1. What is Emotional Intelligence and what is its value to the management of an organization?
2. What is a “Learning Organization” and how can we develop one?
3. What was the benefit of the book “In Search of Excellence?”
4. Can Leadership Effectiveness be learned? How?
5. What does it mean to Reengineer Work Processes?
6. What is Management by Objectives?
7. What is The Power of Leadership according to Burns?
8. Describe The One Minute Manager by Blanchard.
9. Describe The Managerial Grid by Blake.
10. According to Machiavelli, is it better to be loved or feared? Explain.
1 December 2011
Grade Guideline for Letter of Recommendation and Elevator Speech Evaluation
Letter of Recommendation and Elevator Speech Evaluation.
Two part grade
20 points Name ________________ Date____________________ Class _______________
A. Letter One point each
Professional appearance
Addressee
Signature Block
One page
Letterhead
Contact information
Compelling reasoning
Commitment
Attention to Detail
Follow-up
Passion
I want the job
B. Elevator Speech Two Points Each
90 seconds
Problem or Commitment
Solution or Attention to Detail
Result or Follow-up
Passion
10 November 2011
MGT 323, Management Theory and Practice, Fall 2011,
The Catholic University of America
MGT 323, Management Theory and Practice, Fall 2011, The Catholic University of America
15% of grade; 30 questions; each question is 1/2 point, total possible is 15 points
Name ______________________________
The Rules: Open Book, open notes, no time limit. The student may work with any source or any person — except another student in our class or any other class currently working on this test.
The Student may copy this exam on to a word document and send as an attachment or embed/enter answers directly into the email–or a PDF file can be used. It is the Student’s responsibility to ensure that the Exam transmitted is indeed received by Your Business Professor in a format that can be opened.
Mark answers clearly.
Exams can be emailed to Yoest@CUA.edu or Jack@Yoest.org
The exam is due back to Your Business Professor No Later Than (NLT) 3:20pm on Tuesday afternoon 15 November 2011. Late submissions will be penalized one letter grade.
1. When Ruth was hired to be the second-in-command at Graham Mailing Services, she was told that her job was to deal with the employees to make sure they got the mailing done to the customers’ specifications. She was not instructed on how to run machines or in any other technical area because hers was a job in:
a. marketing
b. relationship control
c. management
d. customer service
e. strategizing
2. A manager striving to improve organizational ____ is accomplishing tasks that help fulfill organizational objectives.
a. efficiency
b. effectiveness
c. functionality
d. synergy
e. productivity
3. In 2004, Coca-Cola and PepsiCo spent a total of $75 million to launch mid-calorie sodas, C2 and Pepsi Edge, banking on the low-carb trend. Carb-conscious consumers rejected the drinks en masse since one of their key tenets is avoiding refined sugar in any amount. The new brands grabbed a combined market share of less than 1 percent. Given that the objective of both soft drink manufacturers was to increase their market share, the introductions were notably:
a. synergistic
b. empathetic
c. inefficient
d. autonomous
e. reciprocal
4. Frederick Taylor is famous for____.
a. developing time and motion studies
b. first defining the functions of managers
c. developing the fourteen principles of management
d. creating the principles of scientific management
e. doing all of these
5. Which of the following is NOT part of the principles of scientific management?
a. Use group dynamics to ensure organizational goals are met.
b. Give employees rest breaks throughout the day.
c. Find the one best way for doing each task.
d. Divide the work and the responsibility equally between management and workers.
e. Scientifically select, train, teach, and develop workers to help them reach their potential.
6. Which of the following statements about division of labor is true?
a. Division of labor is an element of bureaucratic management.
b. By using division of labor, managers can assign the best qualified people to perform tasks.
c. Division of labor is designed to improve both effectiveness and efficiency.
d. In division of labor authority is clearly defined.
e. All of the above statements about division of labor are true.
7. Which of the following is a type of company most likely to be facing a dynamic environment?
a. a video game manufacturer
b. a bakery
c. a brewery, winery, or distillery in the liquor industry
d. a manufacturer of pet food
e. a cereal manufacturer
8. Which of the following is a component of Coca-Cola’s specific environment and will directly influence how it does business?
a. Pepsi-Cola
b. laws concerning sanitation
c. Inflation
d. the increased popularity of energy drinks
e. the development of vending machines that accept debit cards
9. Which of the following statements about ethics is true?
a. Acting ethically is always easier than any other form of action.
b. Employees assume no risk when they conduct themselves ethically.
c. Ethics can be specifically defined, like other laws.
d. If an act is legal, it must by definition be ethical.
e. Ethics is the set of moral principles or values that defines right and wrong for a person or group.
10. To create a compliance program that is acceptable under the U.S. Sentencing Guidelines, a company should ____.
a. establish standards and procedures to meet the company’s business needs
b. put upper-level managers in charge of the compliance program
c. encourage employees to report violations
d. train employees on standards and procedures
e. do all of these
11. In 1997, Royal Dutch/Shell earned $8 billion in profit. In that year, top management decided to strive to increase the company’s profits to $17 billion annually by 2001. Which classical management function would be instrumental in achieving this goal?
a. motivating
b. research and development
c. planning
d. marketing
e. optimizing
12. Planning is ultimately based upon ____.
a. how a planner deals with bounded rationality
b. choosing a goal and developing a method or strategy to achieve that goal
c. the relationship between organizational line and staff personnel
d. whether the mission statement is internally or externally oriented
e. the personality type of the individual engaged in planning
13. One of the benefits of planning is how it ____.
a. encourages people to work faster
b. encourages people to try a variety of different ways to do others’ jobs
c. reduces employee turnover
d. eliminates all discriminatory practices
e. does none of these
14. When making travel plans, many tourists have selected Thomas Cook, a British tour operation, because they perceive the tour company as being superior to all others. No other tour service can duplicate the customer service and satisfaction that Thomas Cook has provided over its years of operation. Thomas Cook has apparently created a sustainable competitive advantage by using ____ resources.
a. synergistic
b. valuable
c. tangible
d. nonsubstitutable
e. rare
15. Deutsche Bank is the largest bank in the world. Would this give it a sustainable competitive advantage?
a. yes, because it would make its operations synergistic
b. no, because size is not a criteria for sustainable competitive advantage
c. no, because large institutions make more effective use of resources
d. no, because large organizations are always targeted for anti-trust activities
e. yes, because size is directly and positively related to efficiency
16. Creativity was needed to improve efficiency without raising costs at DaimlerChrysler. Over the last few years, the company has successfully implemented a creative engineering program that allows its plants to produce more than one type of car from the same assembly line. This successful change to a flexible manufacturing system is an example of ____.
a. corporate synergy
b. organizational innovation
c. assembly networking
d. organizational networking
e. reverse engineering
17. McDonald’s restaurants are involved in a long-term, worldwide movement to change consumers’ perceptions of its products by selling food that is healthier. McDonald’s is engaged in ____.
a. organizational change
b. reverse engineering
c. demarketing
d. market diversification
e. product revitalization
18. The U.S. Rice Millers’ Association claims that if the Japanese rice market were opened to imports by lowering tariffs, the resultant lower prices would save Japanese consumers about $6 billion annually. The Japanese government continues to use the high tariffs to make sure local farmers can earn a living. The tariff on rice is an example of ____.
a. a voluntary government restriction
b. geocentrism
c. protectionism
d. a security quota
e. a bureaucratic subsidy
19. A ____ is a nontax method of increasing the cost or reducing the volume of imported goods.
a. tariff
b. nontariff barrier
c. trade roadblock
d. risk-aversive boycott
e. subsidy quota
20. As a class project, Senora is working with other classmates to create a company that would market NASCAR memorabilia. Senora’s teacher has instructed her to use the traditional approach to create the organization’s structure. What should Senora do?
a. create an organizational structure with vertical and horizontal configurations
b. use an organizational process to create a matrix design
c. create a virtual organization
d. use the organizational structure to control creativity
e. create a matrix structure that will adhere to the unity of command principle
21. ____ is the collection of activities that transform inputs into outputs that customers value.
a. Reengineering
b. Functionalization
c. Organizational structure
d. Production positioning
e. Organizational process
22. A local hospital ran into a funding problem when it tried to build a new state-of-the-art pediatric unit. The hospital management asked a group of physicians, hospital volunteers, and administrative staff to develop and implement a plan to raise the necessary money. This group of people with complementary skills formed a(n) ____.
a. semi-structured team
b. autonomous unit
c. work team
d. functional department
e. venture team
23. Allen-Edmonds is keeping its shoe manufacturing business in the United States by investing in new machinery and creating new processes. The strategy is a gamble and the outcome is uncertain. The president of the company is hoping a million-dollar refitting will save 5 percent on each shoe, but he could save 60 percent tomorrow if he moved his manufacturing to China. Staying here means average wages of $15 per hour plus benefits, as opposed to $100 per week if the company moved. To cut costs and improve efficiency, the company’s old assembly line is being replaced by a system of employees working in groups, with each person doing several jobs, and each trained to do the others’ tasks. Allen-Edmonds is using ____.
a. semi-structured teams
b. ad hoc committees
c. work teams
d. functional departments
e. venture teams
24. ___ is the process of finding, developing, and keeping the right people to form a qualified work force.
| a. | Functional resource planning |
| b. | Human resource management |
| c. | Work force forecasting |
| d. | Recruiting |
| e. | Human resource implementation |
25. Which of the following statements about federal employment law is true?
| a. | This body of law has not changed during the last two decades. |
| b. | The intent of anti-discrimination law is to make factors such as gender, race, or age irrelevant in employment decisions. |
| c. | Federal law prohibits the use of gender, race, and age as the basis for employment decisions under all circumstances. |
| d. | All federal laws are administered by the Department of Labor. |
| e. | Federal employment laws do not deal with training and development activities. |
26. To which of the following aspects of the human resource management process does federal employment law apply?
| a. | selection decisions |
| b. | compensation decisions |
| c. | performance appraisals |
| d. | training and development activities |
| e. | all of these |
27. The fact that a 98-pound job candidate is not hired as a dock worker to move 60-pound boxes of produce is legal as a result of ____.
| a. | the four-fifths rule |
| b. | adverse impact rulings |
| c. | bona fide occupational qualifications (BFOQs) |
| d. | gender selectivity |
| e. | benefits and features for occupational quality (BFOQs) |
28. Diversity ____.
| a. | exists in all organizations |
| b. | is used to create affirmative action |
| c. | is federally mandated |
| d. | can exist in an organization’s employees and its customers |
| e. | is accurately described by all of these |
29. A modem factory owned by 3Com in Morton Grove, Illinois, has 1,200 workers who speak 20 different languages. This factory illustrates ____.
| a. | acculturation |
| b. | diversity |
| c. | affirmative action |
| d. | cultural organization |
| e. | organizational plurality |
30. In order to achieve diversity, organizations must have variety among their employees and their ____.
| a. | regulatory agencies’ inspectors |
| b. | customers |
| c. | external environments |
| d. | shareholders/investors |
| e. | all of these |
Did you follow The Rules? Yes; No. If No, explain:
9 November 2011
Organizational Behavior, MGT 311 Exam, Fall 2011; The Catholic University of America
Organizational Behavior, MGT Management 311, Exam #3, Fall 2011, The Catholic University of America
15% of grade; 30 questions; each question is 1/2 point, total possible is 15 points
Name ______________________________
The Rules: Open Book, open notes, no time limit. The student may work with any source or any person — except another student in our class or any other class currently working on this test.
The Student may copy this exam on to a word document and send as an attachment or embed/enter answers directly into the email–or a PDF file can be used. It is the Student’s responsibility to ensure that the Exam transmitted is indeed received by Your Business Professor in a format that can be opened.
Mark answers clearly.
Exams can be emailed to Yoest@CUA.edu or Jack@Yoest.org
The exam is due back to Your Business Professor No Later Than (NLT) 3:40pm on Monday 14 November 2011. Late submissions will be penalized one letter grade.
Multiple Choice or short answer
1. During a staff meeting, the senior manager should:
a. Announce decisions and directions at the beginning of the meeting.
b. Take command of the indecision in the room and solve problems.
c. Remain silent at the beginning of the meeting.
d. Demonstrate competence in providing instant feedback.
2. The best method for annual salary increases in an organization should be:
1. Awarded evenly to each individual.
2. Awarded only to the top performers.
3. Awarded on individual merit.
4. None of the above
3. Peter Drucker said that managers should _____________ strengths and __________________ weaknesses.
4. What are “Hygiene Factors”?
5. Define the Johnsonville Sausage “company performance share.”
6. What kind of problem does the manager have if he has an employee who he can’t use and cannot get fire?
7. According to __________________ workers are not isolated unrelated individuals but are ____________________________________.
8. What are the four principles of Scientific Management?
9. According to Frederick Winslow Taylor the ________________ is the finest mechanic in the world.
10. According to Mary Parket Follett the strength of a favorable response to an order is in _____________ ___________ to the distance the order travels. Explain.
11. Name and explain the importance of three characteristics of “Unit Cohesion.”
12. What are the stages of Team Development? Explain.
13. What is the First Rule in dealing with Bureaucrats. Explain.
14. What is the Number One reason employees get fired?
15. What is the Number One reason employees quit?
16. List and explain three advantages of Bureaucracies.
17. Explain one disadvantage of a Bureaucracy.
18. Is there a difference between a ‘life lie’ and a ‘business lie?’ Explain.
19. According to Herzberg, the argument for Job Enrichment is,
a. Promote the employee to his level of competence
b. Motivate the employee by cutting compensation
c. Use the employee or get rid of him
d. Motivate the employee by increasing compensation
20. Can a KITA work over an extended period of time? Why or why not?
21. “The matters of importance to workers which the Hawthorne researchers disclosed are not settled primarily by negotiating contracts.” What does this mean?
22. Explain Mary Parker Follett’s three fundamental statements on the subject of giving orders.
23. What is the difference between a stakeholder and a stockholder?
24. What is authority?
25. What is power?
26. What is responsibility?
27. What is an organization chart?
28. What is group think?
29. What is a formula for motivation?
30. The manager’s formula _______________ + _______________ = results
8 November 2011
BUSiness 200, Monday Night Management, Fall 2011, Exam
BUS200 Monday Night Management, Fall 2011, Northern Virginia Community College
15% of grade; 60 questions; each question is ¼ point, total possible is 15 points
Name ______________________________
The Rules: Open Book, open notes, no time limit. The student may work with any source or any person — except another student in our class or any other class currently working on this test.
The Student may copy this exam on to a word document and send as an attachment or embed/enter answers directly into the email–or a PDF file can be used. It is the Student’s responsibility to ensure that the Exam transmitted is indeed received by Your Business Professor in a format that can be opened.
Mark answers clearly.
Exams can be emailed to JYoest@NVCC.edu or Jack@Yoest.org
The exam is due back to Your Business Professor No Later Than (NLT) 10:15pm on Monday night 14 November 2011. Late submissions will be penalized one letter grade.
1. When Ruth was hired to be the second-in-command at Graham Mailing Services, she was told that her job was to deal with the employees to make sure they got the mailing done to the customers’ specifications. She was not instructed on how to run machines or in any other technical area because hers was a job in:
a. marketing
b. relationship control
c. management
d. customer service
e. strategizing
2. A manager striving to improve organizational ____ is accomplishing tasks that help fulfill organizational objectives.
a. efficiency
b. effectiveness
c. functionality
d. synergy
e. productivity
3. In 2004, Coca-Cola and PepsiCo spent a total of $75 million to launch mid-calorie sodas, C2 and Pepsi Edge, banking on the low-carb trend. Carb-conscious consumers rejected the drinks en masse since one of their key tenets is avoiding refined sugar in any amount. The new brands grabbed a combined market share of less than 1 percent. Given that the objective of both soft drink manufacturers was to increase their market share, the introductions were notably:
a. synergistic
b. empathetic
c. inefficient
d. autonomous
e. reciprocal
4. Frederick Taylor is famous for____.
a. developing time and motion studies
b. first defining the functions of managers
c. developing the fourteen principles of management
d. creating the principles of scientific management
e. doing all of these
5. Which of the following is NOT part of the principles of scientific management?
a. Use group dynamics to ensure organizational goals are met.
b. Give employees rest breaks throughout the day.
c. Find the one best way for doing each task.
d. Divide the work and the responsibility equally between management and workers.
e. Scientifically select, train, teach, and develop workers to help them reach their potential.
6. Which of the following statements about division of labor is true?
a. Division of labor is an element of bureaucratic management.
b. By using division of labor, managers can assign the best qualified people to perform tasks.
c. Division of labor is designed to improve both effectiveness and efficiency.
d. In division of labor authority is clearly defined.
e. All of the above statements about division of labor are true.
7. Which of the following is a type of company most likely to be facing a dynamic environment?
a. a video game manufacturer
b. a bakery
c. a brewery, winery, or distillery in the liquor industry
d. a manufacturer of pet food
e. a cereal manufacturer
8. Which of the following is a component of Coca-Cola’s specific environment and will directly influence how it does business?
a. Pepsi-Cola
b. laws concerning sanitation
c. Inflation
d. the increased popularity of energy drinks
e. the development of vending machines that accept debit cards
9. Which of the following statements about ethics is true?
a. Acting ethically is always easier than any other form of action.
b. Employees assume no risk when they conduct themselves ethically.
c. Ethics can be specifically defined, like other laws.
d. If an act is legal, it must by definition be ethical.
e. Ethics is the set of moral principles or values that defines right and wrong for a person or group.
10. To create a compliance program that is acceptable under the U.S. Sentencing Guidelines, a company should ____.
a. establish standards and procedures to meet the company’s business needs
b. put upper-level managers in charge of the compliance program
c. encourage employees to report violations
d. train employees on standards and procedures
e. do all of these
11. In 1997, Royal Dutch/Shell earned $8 billion in profit. In that year, top management decided to strive to increase the company’s profits to $17 billion annually by 2001. Which classical management function would be instrumental in achieving this goal?
a. motivating
b. research and development
c. planning
d. marketing
e. optimizing
12. Planning is ultimately based upon ____.
a. how a planner deals with bounded rationality
b. choosing a goal and developing a method or strategy to achieve that goal
c. the relationship between organizational line and staff personnel
d. whether the mission statement is internally or externally oriented
e. the personality type of the individual engaged in planning
13. One of the benefits of planning is how it ____.
a. encourages people to work faster
b. encourages people to try a variety of different ways to do others’ jobs
c. reduces employee turnover
d. eliminates all discriminatory practices
e. does none of these
14. When making travel plans, many tourists have selected Thomas Cook, a British tour operation, because they perceive the tour company as being superior to all others. No other tour service can duplicate the customer service and satisfaction that Thomas Cook has provided over its years of operation. Thomas Cook has apparently created a sustainable competitive advantage by using ____ resources.
a. synergistic
b. valuable
c. tangible
d. nonsubstitutable
e. rare
15. Deutsche Bank is the largest bank in the world. Would this give it a sustainable competitive advantage?
a. yes, because it would make its operations synergistic
b. no, because size is not a criteria for sustainable competitive advantage
c. no, because large institutions make more effective use of resources
d. no, because large organizations are always targeted for anti-trust activities
e. yes, because size is directly and positively related to efficiency
16. Creativity was needed to improve efficiency without raising costs at DaimlerChrysler. Over the last few years, the company has successfully implemented a creative engineering program that allows its plants to produce more than one type of car from the same assembly line. This successful change to a flexible manufacturing system is an example of ____.
a. corporate synergy
b. organizational innovation
c. assembly networking
d. organizational networking
e. reverse engineering
17. McDonald’s restaurants are involved in a long-term, worldwide movement to change consumers’ perceptions of its products by selling food that is healthier. McDonald’s is engaged in ____.
a. organizational change
b. reverse engineering
c. demarketing
d. market diversification
e. product revitalization
18. The U.S. Rice Millers’ Association claims that if the Japanese rice market were opened to imports by lowering tariffs, the resultant lower prices would save Japanese consumers about $6 billion annually. The Japanese government continues to use the high tariffs to make sure local farmers can earn a living. The tariff on rice is an example of ____.
a. a voluntary government restriction
b. geocentrism
c. protectionism
d. a security quota
e. a bureaucratic subsidy
19. A ____ is a nontax method of increasing the cost or reducing the volume of imported goods.
a. tariff
b. nontariff barrier
c. trade roadblock
d. risk-aversive boycott
e. subsidy quota
20. As a class project, Senora is working with other classmates to create a company that would market NASCAR memorabilia. Senora’s teacher has instructed her to use the traditional approach to create the organization’s structure. What should Senora do?
a. create an organizational structure with vertical and horizontal configurations
b. use an organizational process to create a matrix design
c. create a virtual organization
d. use the organizational structure to control creativity
e. create a matrix structure that will adhere to the unity of command principle
21. ____ is the collection of activities that transform inputs into outputs that customers value.
a. Reengineering
b. Functionalization
c. Organizational structure
d. Production positioning
e. Organizational process
22. A local hospital ran into a funding problem when it tried to build a new state-of-the-art pediatric unit. The hospital management asked a group of physicians, hospital volunteers, and administrative staff to develop and implement a plan to raise the necessary money. This group of people with complementary skills formed a(n) ____.
a. semi-structured team
b. autonomous unit
c. work team
d. functional department
e. venture team
23. Allen-Edmonds is keeping its shoe manufacturing business in the United States by investing in new machinery and creating new processes. The strategy is a gamble and the outcome is uncertain. The president of the company is hoping a million-dollar refitting will save 5 percent on each shoe, but he could save 60 percent tomorrow if he moved his manufacturing to China. Staying here means average wages of $15 per hour plus benefits, as opposed to $100 per week if the company moved. To cut costs and improve efficiency, the company’s old assembly line is being replaced by a system of employees working in groups, with each person doing several jobs, and each trained to do the others’ tasks. Allen-Edmonds is using ____.
a. semi-structured teams
b. ad hoc committees
c. work teams
d. functional departments
e. venture teams
24. ___ is the process of finding, developing, and keeping the right people to form a qualified work force.
| a. | Functional resource planning |
| b. | Human resource management |
| c. | Work force forecasting |
| d. | Recruiting |
| e. | Human resource implementation |
25. Which of the following statements about federal employment law is true?
| a. | This body of law has not changed during the last two decades. |
| b. | The intent of anti-discrimination law is to make factors such as gender, race, or age irrelevant in employment decisions. |
| c. | Federal law prohibits the use of gender, race, and age as the basis for employment decisions under all circumstances. |
| d. | All federal laws are administered by the Department of Labor. |
| e. | Federal employment laws do not deal with training and development activities. |
26. To which of the following aspects of the human resource management process does federal employment law apply?
| a. | selection decisions |
| b. | compensation decisions |
| c. | performance appraisals |
| d. | training and development activities |
| e. | all of these |
27. The fact that a 98-pound job candidate is not hired as a dock worker to move 60-pound boxes of produce is legal as a result of ____.
| a. | the four-fifths rule |
| b. | adverse impact rulings |
| c. | bona fide occupational qualifications (BFOQs) |
| d. | gender selectivity |
| e. | benefits and features for occupational quality (BFOQs) |
28. Diversity ____.
| a. | exists in all organizations |
| b. | is used to create affirmative action |
| c. | is federally mandated |
| d. | can exist in an organization’s employees and its customers |
| e. | is accurately described by all of these |
29. A modem factory owned by 3Com in Morton Grove, Illinois, has 1,200 workers who speak 20 different languages. This factory illustrates ____.
| a. | acculturation |
| b. | diversity |
| c. | affirmative action |
| d. | cultural organization |
| e. | organizational plurality |
30. In order to achieve diversity, organizations must have variety among their employees and their ____.
| a. | regulatory agencies’ inspectors |
| b. | customers |
| c. | external environments |
| d. | shareholders/investors |
| e. | all of these |
31. According to most texts, ____ is the set of forces that initiates, directs, and makes people persist in their efforts to accomplish a goal.
| a. | attitude |
| b. | self-management |
| c. | persistence |
| d. | motivation |
| e. | compliance |
32. The three components of ____ are initiation of effort, direction of effort, and persistence of effort.
| a. | compliance |
| b. | self-management |
| c. | motivation |
| d. | performance |
| e. | efficiency |
33. According to some industrial psychologists, ____ is a function of motivation times ability times situational constraints.
| a. | leadership skill |
| b. | creativity |
| c. | job performance |
| d. | performance valence |
| e. | compliance |
34. According to some industrial psychologists, job performance is a(n) ____ function of motivation, ability, and situational constraints.
| a. | circular |
| b. | multiplicative |
| c. | nonlinear |
| d. | additive |
| e. | corollary |
35. Asa and Ruby both sell insurance. Asa is married, has three children, and a new house. Ruby is single and has recently purchased a new Lexus. According to some industrial psychologists ____.
| a. | they will be motivated by the same needs |
| b. | Asa can be motivated through need, and Ruby cannot |
| c. | Ruby has no needs |
| d. | how well their employer motivates them relates directly to their individual needs |
| e. | none of these is true |
36. A sales manager has carefully selected the members of two sales teams so that they have, as nearly as possible, identical skills and abilities. Both are assigned potential customers in the same industry. Both groups are offered the same rewards. One team makes the sale, and the other does not. This information tells you that ____.
| a. | performance and motivation are unrelated |
| b. | the concept of synergy is faulty |
| c. | one of the components that leads to job performance was weak |
| d. | nothing motivates some people |
| e. | all of these are true |
37. Effective managers define ____ as the process of influencing others to achieve group or organizational goals.
| a. | management |
| b. | leadership |
| c. | interpersonal influence |
| d. | supervision |
| e. | autonomy |
38. What is a ‘Monkey’ in Managing Management Time?
39. One of the criticisms of the television industry is the networks’ desire to maintain ratings by thinking in terms of next week’s programming. The networks are also more concerned with how to get high program ratings quickly than achieving the ratings through giving viewers time to become acquainted with high-quality programs. Problem solving in terms of show placement or guest stars seems to be more important than inspiring great television innovations. This criticism assumes ____.
| a. | doing the right things is more important than doing things right in the television industry |
| b. | the television industry benefits from strong leadership |
| c. | long-term strategy is more important than tactics in the television industry |
| d. | the television industry has a shortage of effective leadership |
| e. | the television industry attracts more architects than builders |
40. Ford Motor Company has always attracted and nurtured capable managers, but it has failed to do the same for leaders. So, as part of an overhaul of the automaker’s organizational culture, Ford is embarking on a sweeping attempt to mass-manufacture leaders. It wants to build an army of “warrior-entrepreneurs.” Ford’s “warrior-entrepreneurs” will be expected to ____.
| a. | take a long-term perspective |
| b. | inspire and motivate employees to embrace change |
| c. | realize that results are more important than processes |
| d. | be architects rather than builders |
| e. | do all of these things |
41. Airline companies have blamed their recent financial problems on labor unions, the events of September 11, and a weak economy. Those airlines in financial difficulties have tried to solve the problem through short-term price reductions, firings and early retirements, and asking for employees to take pay cuts. The CEOs of these companies have not tried to motivate employees to create long-term solutions to the problems facing the companies. The CEOs of these troubled companies ____.
| a. | are true leaders |
| b. | are more interested in doing the right thing than doing things right |
| c. | are promoting long-term change |
| d. | tend to focus on organizational visions, missions, goals, and objectives rather than organizational efficiency and productivity |
| e. | are more than likely managers rather than leaders |
42. When Jack Welch went to work for General Electric, he immediately began to make drastic changes in the company’s structure and product lines. He envisioned a bloated, inefficient General Electric becoming an efficient, profitable organization over time. He inspired and motivated his employees to change. Jack Welch ____.
| a. | would be characterized as a leader |
| b. | had a short-term perspective |
| c. | emphasized means rather than ends |
| d. | acted as a builder rather than an architect |
| e. | would be characterized as a manager |
43. The basic control process begins with ____.
| a. | either benchmarking or keystoning |
| b. | the establishment of clear standards of performance |
| c. | the comparison of actual performance to expected performance |
| d. | problem identification |
| e. | determining what corrective action will be if actual performance does not equal or exceed expected performance |
44. ____ is the regulatory process of establishing standards that will achieve organizational goals, comparing actual performance to those standards, and then, if necessary, taking corrective action to restore performance to those standards.
| a. | Implementation |
| b. | Goal-setting |
| c. | Control |
| d. | Suboptimization |
| e. | Benchmarking |
45. ____ are a basis of comparison for measuring the extent to which organizational performance is satisfactory or unsatisfactory.
| a. | Standards |
| b. | Potentials |
| c. | Autonomous goals |
| d. | Degrees of centralization |
| e. | Resource goals |
46. The objective of the company that manufactures Jägermeister liqueur is to grow its international business. It determined its success in the international market in 2005 by comparing its annual exporting data for that year with the data gathered in 1998, the first year it had double digit growth in exports. For this company, the 1998 exporting data provide a(n) ____.
| a. | autonomous measurement |
| b. | standard |
| c. | value ratio |
| d. | dependence measurement |
| e. | performance predictor |
47. Companies may determine standards by ____.
| a. | benchmarking other companies |
| b. | implementing vertical loading |
| c. | using outsourcing |
| d. | taking corrective action |
| e. | doing all of these |
48. ____ allows a trucking company not only to compare its safety performance with other companies but to also adopt those practices found to be superior. A trucking company can gather data on how its competitors deal with total accidents per million miles, numbers of high severity accidents by type, missed deliveries, spills, driver out-of-service by type, and vehicle out-of-service by type and use this information to improve its own safety record.
| a. | Benchmarking |
| b. | Data decentralization |
| c. | Information processing |
| d. | Mirroring |
| e. | Comparative criterion |
49. According to ____, the cost of computing will drop by 50 percent as computer-processing power doubles every 18 months.
| a. | Moore’s law |
| b. | Gordon’s law |
| c. | the Peter principle |
| d. | the rule of e-commerce |
| e. | Gresham’s Law |
50. Pages listing all of the felony crimes perpetrated in New York during the last decade would be an example of ____.
| a. | a resource allocation table |
| b. | traditional knowledge |
| c. | raw data |
| d. | perceived knowledge |
| e. | information |
51. In 1921, realtor Billy Ingram closed his real estate company and opened White Castle restaurants to sell hamburgers. In 1921, hamburgers were thought to be made from rotten beef and not fit for human consumption. Ingram ground fresh beef in front of customers to prove it was safe and was the first to successfully sell hamburgers to the middle class. Today Ingram is credited as the founder of the fast-food industry. Understanding that Midwesterners wanted clean, convenient food when they were away from home was the information Ingram used to ____.
| a. | acquire a source of perceived knowledge |
| b. | create a tactical advantage |
| c. | create a first-mover advantage |
| d. | pioneer sales in the consumer food industry |
| e. | sustain a competitive advantage |
52. At their core, companies are ____ systems that combine inputs such as labor, raw materials, capital, and knowledge to produce finished products and other types of output.
| a. | organizational |
| b. | production |
| c. | social |
| d. | predictable |
| e. | sociocultural |
53. Define ‘Management’ in a short sentence.
54. Formulae for the Individual Contributor: ____________________ = Results
55. Formulae for the Manager: __________________ + _________________= Results
56. Is there any difference between a ‘Life Lie’ and a ‘Business Lie’? Why or why not?
57. There are two characteristics or descriptions of an employee that would lead a manager to think that an employee is a ‘Child’ at work-and will terminate him/her first. Describe.
58. The best leader is ______.
a. Industrious and Lazy
b. Competent and Lazy
c. Industrious and Competent
d. Industrious and Incompetent
59. List and define Jack Welch’s four E’s of management.
60. Define Unit Cohesion
Did you follow The Rules? Yes; No. If No, explain:
Marketing 221,
Public Relations Exam #3,
Northern Virginia Community College, Fall 2100
MKT221 Public Relations Exam #3, 15% of final grade, Fall 2011, Northern Virginia Community College, Business and Technology.
The Rules: Open Book, open notes, no time limit. The student may work with any source or any person — except another student in our class.
The total points is 15. There is a bonus question worth 0.5 point.
The Student may copy this exam onto a word document and send as an attachment or embed/enter answers directly in to the email or a PDF file can be used. It is the Student’s responsibility to ensure that the Exam transmitted is indeed received by Your Business Professor in a format that can be opened.
Exams can be emailed to JYoest@NVCC.edu or Jack@Yoest.org
The exam is due back to Your Business Professor No Later Than (NLT) 11:50am on Monday 14 November 2011. Late submissions will be penalized one letter grade.
One point for 1 through 5:
1. List and explain each of the 13 Rules for Radicals by Saul Alinsky.
2. List and explain each of the 10 Tips for Your Big Show Biz Break.
3. List and explain the basic steps in a successful fund-raising campaign.
4. What do Lobbyists Do? List and explain the six main activities.
5. According to the text, how did Karen Hughes stumble selling Uncle Sam?
Five points each for 6 and 7:
6. Start building your curriculum vitae by answering these 9 questions for hiring a public affairs and research director
The linked example uses Your Business Professor. Answer the questions using your background, qualifications, interests — if you cannot answer directly, then provide a compelling response to sell the talents you do have.
http://www.yoest.com/2011/01/26/9-questions-for-hiring-a-public-affairs-and-research-director/
7. Write a letter of recommendation for yourself, “To Whom It May Concern,” over my signature. Use this link as template,
Extra credit-0.5 point what does the symbol ### mean?
###
18 October 2011
360 Degree Evaluation Feedback Form for Your Business Professor
Management has four major components: Plan, Organized, Lead and Control.
Evaluation is part of the Control function of management. Of actual performance against standards. To evaluate performance. Of even Your Business Professor.
360 degree Evaluation for Your Business Professor
Delectare et Docere
In order to improve the learning experience and enjoyment in this course Your Business Professor should…
Keep doing this:
1. ____________________________
2. ____________________________
3. ____________________________
Stop doing this:
1. _______________________________
2. _______________________________
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Start doing this:
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Remember that The Alert Student can also post an evaluation at the end of the semester at www.RateMyProfessors.com search “Yoest”
To Please and To Instruct